TERMS AND CONDITIONS
Last updated 09/12/2022
We remind you that panettone cannot be shipped but only picked up.
VOUCHERS can be sent by post for a surcharge of £2.00 to the recipient you have filled in the form.
However, if you are not completely satisfied with your purchase you can return it to us for a full refund, store credit or exchange. Please see below for more information on our returns policy.
RETURN PROCESS
All returns must be sent within 7 days of the purchase date. All returned items must be new and unused, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email us at office@trinacriayork.uk to obtain a Returns Merchandise Authorization (RMA) number. Once you have received an RMA number, please place the item securely in its original packaging and include your proof of purchase, and take your return to the following address:
Trinacria York Ltd
Attention: Returns
Trinacria York
27 Bishopthorpe road
York, YO23 1NA
North Yorkshire
Please note that by shipping the Panettone you will be responsible for any damage and for all return shipping costs. We strongly recommend that you hand return the Panettone to our restaurant.
REIMBURSEMENT
Once we have received your return and checked the condition of your item, we will process your return or exchange. Please allow at least 5 days of receiving your item for us to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged
For faulty or damaged products, please contact us on the contact details below to arrange a refund or exchange.
REQUESTS
If you have any questions regarding our return policy, please contact us at:
01904 640104 or +447864341812
office@trinacriayork.uk
